AstroTek Remote Support

Welcome to AstroTek. AstroTek is the support and services department of Astroflower Software. We handle problems concerning AstroApp and also technical support for anyone who wants help with their computer in general. We can help with things like showing you how to use a program you arn't familiar with or how to take viruses off your computer should you become infected. We do this using AstroApp through the FriendsList. After requesting help using our request form we will contact you via e-mail or by phone to set up a time with one of our technicians. To start the session you login to AstroCity using the username we supply to you. Our technician then requests control of your computer. After granting the technician access they are at your service. This type of technical help can be done by anyone this same way. So, if you have a friend you think knows your problem have them help you by using AstroApp.

If you happen to need our help pricing starts with a $10 fee for the first 15 minutes of a service connection. During this 15 minutes we address your problem using the information you supplied in the "AstroTek Request Form". If more time is required to perform your request or fix your problem we will give you an estimate of how long we think it will take. If you are interested in having us go further we will then charge you in 1 hour increments at $65 an hour. Any remaining balance from a service connection automactically carries over to your next call or at your request we can make a payment back to you for what's left.

In order to get service started you will need to send a minimum of $10 via Paypal. You can do this using one of the 2 payment buttons below. After making a payment visit our "AstroTek Request Form" here: AstroTek Request Form. This allows you to schedule a session with one of our technicians ahead of time.

To make a $10 Service Request of 15 minutes pay here:

To make a $65 Service Request of 60 minutes pay here:

Supported Systems:
- Windows 2000, XP and Vista.
- Macintosh OS 8.6 through 9.2 and OS 10.1 through 10.5.
Services We Offer:
- Virus cleaning.
- Spyware removal.
- Software installs. We can also show you how to install programs so you can do it yourself in the future.
- Computer maintenance. This includes cleaning out temporary files, disk defragmentation, and removing unwanted start up programs.
- Annual / Bi annual maintenance program. We do this automatically on a periodic basis when the time is convenient for you.
- Computer Training. We can teach you how to use various programs at your request.
Pricing:
- Standard support is $10 for the first 15 minutes and then $65 each additional hour.
- The Basic Maintenance program is $200. This includes a 1 hour session once every 3 months for a total of 4 sessions.
- Extended Maintenance program is $250. This includes a 1 hour session once every 2 months for a total of 6 sessions. This keeps your computer up to date.